Our
Policies
I believe that to achieve the best results, it is essential that both you & I work together. To have the right knowledge is beneficial to both of us. To make the treatment smoother, successful and reach the maximum outcome, there are things that I need you to know. I would appreciate if you review this page before you come in. Thank you :)
1
Cancellation Policy
The initial consultation is free of charge but a 10% deposit is required to secure your appointment between at the time of your booking and 48 hours prior to your scheduled appointment. Any changes can be made up to 48 hours prior to your appointment via email, phone or text message. Failed to do so you may lose your spot and your deposit.
Deposits will be forfeited for late arrivals, late cancellations, and no shows. Please be sure to be on time for your appointment but in case you are running late due to unforeseen circumstances please notify me as soon as possible.
2
Check List Before & After Treatment
CThere are some contraindications to any treatment especially the ablative ones.
Please make sure to notify me if you:
-
are pregnant, trying to fall pregnant, or breastfeeding
-
are on medications e.g. antibiotics such as Roacutane
-
are using Retinol skin care products and did not stop using 3 days prior
-
are prone to cold sores
-
have any medical conditions e.g. diabetes, epilepsy
-
have allergies
-
have been exposed to the direct sun without any sun protection for a long period of time
Please come to your appointment at least with sunscreen on your face to avoid unnecessary sun exposure and to reduce possible complication. Make up can be removed here in case you did not have a chance to remove it beforehand.
3
After Care - What You Need to Know
For 48 hours after your appointment (especially after ablative treatment), it is important to avoid sun exposure, any chemicals (incl. cleanser, sunscreen etc), make up, intense exercise, and extreme heat. For 7 days after your treatent avoid sun exposure as much as possible and active skin care ingredients such as Retinol, AHA, BHA or exfoliating scrubs that may irritate your skin. Please also avoid swimming for 7 days. Please contact me as soon as possible if you have any concerns or think you are having abnormal reactions. Taking photos and sending me will help me understand and give you appropriate advice.
AFTER ABLATIVE LASER & IPL TREATMENT:
-
Avoid washing hair on the day of your treatment
-
Only use the products that you are given by me for the first 48 hours
-
Sunscreen and makeup can be used from day 3 on top of the products that you are given but be sure only to use simple skin care and not the ones with active ingredients.
-
Make sure that you don’t have any important event for at least 7 days after the treatment to be able to handle with the downtime.
4
Sustainable Environment
It is important for me to be as sustainable as possible for our planet and our loved ones. I would much appreciate if you would co operate to create a paper less operation. Everything is digitalised and I will ask your email address that I could send it to. Thank you!
5
By Appointment Only
Please make an appointment for your consultation before coming in or simply send me inquiries.
P: 0433 455 510